Terms & Conditions

The deadline for returns to Rollback Surfshop is 7 business days. The item must be unworn, in perfect condition, and in its original packaging.

The costs of sending the returns at Rollback Surfshop are always borne by the customer who returns the product, except when there is an error in the shipment by me, ie shipments of a wrong product or a damaged or incomplete product. In this case, all shipping costs generated will be paid to my account. The courier service company hired by me will be responsible for collecting the product.

Once the returned product has been received in the warehouse, I will send you an email confirming receipt of the returned order. After approving the return (the items have to be in perfect condition and have the internal tags) you will receive a confirmation email indicating that the amount will be credited to your account in a few days.

No returns of custom surfboards are allowed (if applicable) as it is a product 100% customized by the client, unless it is a wrong or damaged product.

In case of damage to the material, the customer must notify Rollback Surfshop, within 24 hours by email to info@rollbacksurfshop.com, explaining the damages and illustrating them through photos to allow me to make the relevant claims with the transport company responsible for the damages.

If you find a returned product deteriorated without specifying the reason why, without labels or with signs of having been used, I will resend you said product but never a new one or the refund of the money and the client at all times will take care of the transportation expenses.

 

Your payments in Rollback Surfshop are made in real time through a Virtual POS once it has been verified that the data provided is correct. Rollback Surfshop guarantees that it will treat the data corresponding to the means of payment used with total security and confidentiality. The data of the card used for the payment is transmitted in SSL encrypted form. This solution guarantees the secrecy of communication through a dialogue with encryption keys.

Please also take into account that suppliers or issuers of the means of payment used may have adopted other anti-fraud measures not controlled by Rollback Surfshop and that involve the rejection of certain types of transactions. Rollback Surfshop does not control or is responsible for the damages that may be caused by the application of the policies approved by the different providers or issuers of paid media.

It is prohibited to use a means of payment owned by a third party except in the case that you have the express authorization of said third party, being responsible for proof of such authorization and assuming all damages and losses that occur to Rollback Surfshop.

Rollback Surfshop offers the following payment methods to the client:

PAYMENT WITH CREDIT / DEBIT CARD:

If you choose to pay by credit card, the Customer's order can not be taken into account and will not be processed until the payment has been authorized by your bank or cashier. The online payment by credit card is made through the security system "Secure Socket Layer", which encrypts your bank details when they are transmitted over the internet. For security reasons, Rollback Surfshop verifies all orders paid by bank card. We accept American Express, Maestro and any Visa and Mastercard cards registered in the Verified by Visa secure payment system.

 

PAYMENT WITH BANK TRANSFER:

The Client must make the transfer to the account that will be indicated in a timely manner. Once the transfer is received, we will confirm the payment.

IMPORTANT: As a concept of the transfer you must indicate the reference that will be indicated at the end of the order or the invoice number.

IMPORTANT: For payments by bank transfer, the products are not reserved until the deposit is received.

 

PAYMENT THROUGH PAYPAL:

The Client may pay quickly and safely with his PayPal account or with his credit or debit card, without sharing financial information with Rollback Surfshop. PayPal automatically encrypts confidential data with the help of the best technologies available in the market.

The Client is always entitled to receive the paper invoice for free.

 

1.1. The purpose of these Terms and Conditions of purchase is the provision by Rollback Surfshop of the products offered in its Online Store, in exchange for an economic benefit.

1.2. Accessing our portals, the Client undertakes to respect the Terms and Conditions and the rules of use contained therein.